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Returns, Exchanges and General Terms

Freddy Returns and Exchange Policy

In the super unlikely event you’re not head over heels in LOVE with your Livify purchase, don’t panic; we can totally help you out. Regular Price Merchandise can be sent back within 14 days of our shipping date, and we’ll hook you up with an exchange or full refund.

Sale Merchandise

Got it on sale? No worries! We'll still give you a store credit within 14 days of the shipping date.

Just so you know, we can’t take returns on merchandise that’s been worn, washed or damaged. We need your original receipt, and all tags must still be attached to the garment. If we see any stains or if there is an odor, we’ll have to send the garment back to you at your expense. We never take returns on underwear or footwear for hygienic reasons.

Any other issues? Just e-mail  us at support@livify.com  and we will do our best to make things right.

We believe in what we sell, and we want you to believe in us. So we’re going to do our best to help you out. No fine print. Just amazing service.

How do I process a return or exchange?

  1. Fill the form below by using your email and order # to pull it up.
  2. We will review the your request and respond within 2 business days.
  3. You will get an email with a Return Authorization# (RA#) and shipping instructions once your request is approved.
  4. Since you are responsible for absorbing the shipping charges we suggest to use a registered post service as this is almost always the well priced. Keep the tracking number with you and you will know how long it will take to have your return processed.
  5. Once the return is processed, you will receive a confirmation email. PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED and for refunds allow 1-2 billing cycles for the return to appear on your credit card statement.
  6. For exchange requests we will e-mail you a store credit so you can re-order the item you want. For your  FIRST exchange you get complimentary shipping; You're welcome :)

What Happens if I Don’t Follow the Policy?

If you return an item that is worn, damaged, stained, or missing its hang tag, your return will not be processed. Instead, member services will notify you via email and offer 2 options:

  1. The item can be reshipped to you at your cost
  2. The item can be donated to a local shelter.

If we do not receive a response within 5 business days, we will assume you prefer Option 2.

Enter the email you used when ordering and the order # to create a New Return or check or see the status of your return request. Be sure there are no spaces:

Size Chart - Womens

Freddy is a an Italian brand that follows a European measuring chart. What does that mean? Well, for us North Americans it means we need to size up. Follow our size chart that has converted a standard denim waist measurement into the Freddy size that best fits you. It is important that you get the correct size in FREDDY WR.UP ® pants so they can accentuate your figure rather than flatten and over stretch around your buttocks and crotch area. The seams are specifically designed to assist your natural curves and apply pressure to lift the buttocks. If the seams are over stretched it can cause too much pressure and could lead to damaging the pants.

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WOMEN'S SIZE GUIDE:

1. Measure the HIPS and BUM around the widest part as shown.

2. See your corresponding FREDDY size in the chart below.

SIZE CHART (INCHES) - FULL LENGTH PANTS
SIZE WAIST BUM INSEAM
XXS 26-27 30-32 31 to 33
XS 28-31 32-34 31 to 33
S 31-33 34-36 31 to 33
M 34-36 37-39 31 to 33
L 37-39 40-42 33 to 34
XL 39-42 42-44 33 to 34

BE AWARE THAT:
- The most important measurement is the BUM.

- If you are in-between sizes always go a size up
- Ankle length pants are about 3 inches shorter than the full length pants.

    LOW RISE  X REGULAR RISE

    3PRO BALLERINA (Narrow Width)

    European Size

    36 37 38 39 40 41

    North American Size

    6 7 8 9 10 11

    CM

    23.6 24.5 25.3 26.1 26.9 27.6


    D.I.W.O.® CURVE SWEATSHIRT
    D.I.W.O Curve Fit * INCHES
    SIZE CHEST * WAIST *

    XS

    32-34 26-28

    S

    34-36 27-29

    M

    35-37 28-30

    L

    37-39 29-31