Freddy Returns and Exchange Policy

In the super unlikely event you’re not head over heels in LOVE with your Livify purchase, don’t panic; we can totally help you out. Regular Price Merchandise can be sent back within 14 days of our shipping date, and we’ll hook you up with an exchange or full refund.

Sale Merchandise (including Black Friday Sale)

Got it on sale? No worries! We'll still give you an exchange or store credit within 14 days of the shipping date.

Just so you know, we can’t take returns or exchanges on merchandise that’s been worn, washed or damaged. We need your original receipt, and all tags must still be attached to the garment. If we see any stains or if there is an odor, we’ll have to send the garment back to you at your expense. We never take returns or exchanges on underwear or footwear for hygienic reasons.

Any other issues? Just e-mail us at support@livify.com and we will do our best to make things right.

We believe in what we sell, and we want you to believe in us. So we’re going to do our best to help you out. No fine print. Just amazing service.

How do I process a return or exchange?

  1. Fill the form below by using your email and order # to pull it up.
  2. We will review the your request and respond within 2 business days.
  3. You will get an email with a Return Authorization# (RA#) and shipping instructions once your request is approved.
  4. Since you are responsible for absorbing the shipping charges we suggest to use a registered post service as this is almost always the well priced. Keep the tracking number with you and you will know how long it will take to have your exchange sent out or your refund.
  5. Once we receive your shipment, we will send you the exchange item and you will receive a confirmation email. ONCE WE GET THE PACKAGE PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED and for refunds allow 1-2 billing cycles for the return to appear on your credit card statement.
  6. You will be notified when your exchange will be sent out or your refund will be done.

If we are shipping the first exchange back to you we will pay for the shipping cost... You're welcome ;)

What Happens if I Don’t Follow the Policy?

If you return an item that is worn, damaged, stained, or missing its hang tag, your return will not be processed. Instead, member services will notify you via email and offer 2 options:

  1. The item can be reshipped to you at your cost
  2. The item can be donated to a local shelter.

If we do not receive a response within 5 business days, we will assume you prefer Option 2.

Enter the email you used when ordering and the order # to create a New Return or check or see the status of your return request. Be sure there are no spaces:

PROMOTIONS

SPECIAL OFFER DETAILS FREE FREDDY T-SHIRT

Select style only. One per customer. While supplies last. Excludes clearance. Valid only for online orders. TO REDEEM OFFER: Add qualifying T-SHIRT item to your cart during check-out. The T-shirt will be adjusted after adding it to the cart (1 free T-shirt per order). Valid October 27, 2016 while supplies last. OFFER EXCLUDES THE FOLLOWING: Sale, gift cards, and previous purchases do not qualify toward offer eligibility. Not valid with any other LIVIFY offers. ADDITIONAL OFFER DETAILS: 100% Cotton T-shirt; Available in Black, Navy, Yellow, Peach, Baby Blue, and Pink; no substitutions. Offer subject to adjustment due to returns, cancellations and exchanges. Offer may be modified or discontinued at any time without notice. General Conditions below apply in this promo.

Gift With Purchase Policy: Free Panty

To be eligible to this promo the panty must be added in your cart with your purchase. The promo excludes purchases for sale items, gift cards and accessories.

As our gift to you we are offering a Freddy Panty with every purchase while quantities last. In the unlikely event that you want to return the item(s) back the value ($15 USD) of the panty will be discounted of your original purchase as the item cannot be returned due to hygienic reasons. General Conditions below apply in this promo. Promo valid until quantities last.

GENERAL TERMS AND CONDITIONS

Offers are available at Livify store only and online for a limited time, while stocks last. Offers are valid for a limited time only on selected items. Offers are valid on full-priced styles only, unless promoted under the sale category. Offers and conditions are subject to change as per our discretion. Limited styles and sizes available. Not valid in conjunction with any other offer, promotion or coupon. Not transferable. Offer not redeemable for cash or credit. Non-refundable on returns. Not valid on previous purchases.