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Terms & Conditions

Freddy Returns and Exchange Policy

In the super unlikely event you’re not head over heels in LOVE with your Livify purchase, don’t panic; we can totally help you out. Regular Price Merchandise can be sent back within 14 days of our shipping date, and we’ll hook you up with an exchange or full refund.

Just so you know, we can’t take returns on merchandise that’s been worn, washed or damaged. We need your original receipt, and all tags must still be attached to the garment. If we see any stains or if there is an odor, we’ll have to send the garment back to you at your expense. We never take returns on underwear or footwear for hygienic reasons.

Any other issues? Just contact us and we will do our best to make things right.

We believe in what we sell, and we want you to believe in us. So we’re going to do our best to help you out. No fine print. Just amazing service.

Sale Merchandise

Got it on sale? No worries! We'll still give you a store credit within 14 days of the shipping date.

How do I process a return or exchange?

To request a return or exchange click here and follow all the steps. We will review the your request and respond within 2 business days.

    What Happens if I Don’t Follow the Policy?

    If you return an item that is worn, damaged, stained, or missing its hang tag, your return will not be processed. Instead, member services will notify you via email and offer 2 options:

    1. The item can be reshipped to you at your cost
    2. The item can be donated to a local shelter.

    If we do not receive a response within 5 business days, we will assume you prefer Option 2.

     

    PROMOTIONS

    SPECIAL OFFER DETAILS FREE GIFT WITH PURCHASE

    One per customer. While supplies last. Valid only for online orders. The gift will be added automatically into your cart and it will be shipped with your purchase. OFFER EXCLUDES THE FOLLOWING: Sale, gift cards, and previous purchases do not qualify toward offer eligibility. Not valid with any other LIVIFY offers. Offer subject to adjustment due to returns, cancellations and exchanges. Offer may be modified or discontinued at any time without notice. General Conditions below apply in this promo.

    SPECIAL OFFER DETAILS FREE FREDDY T-SHIRT

    Select style only. One per customer. While supplies last. Excludes clearance. Valid only for online orders. TO REDEEM OFFER: Add qualifying T-SHIRT item to your cart during check-out. The T-shirt will be adjusted after adding it to the cart (1 free T-shirt per order). Valid October 27, 2016 while supplies last. OFFER EXCLUDES THE FOLLOWING: Sale, gift cards, and previous purchases do not qualify toward offer eligibility. Not valid with any other LIVIFY offers. ADDITIONAL OFFER DETAILS: 100% Cotton T-shirt; Available in Black, Navy, Yellow, Peach, Baby Blue, and Pink; no substitutions. Offer subject to adjustment due to returns, cancellations and exchanges. Offer may be modified or discontinued at any time without notice. General Conditions below apply in this promo.

    GENERAL TERMS AND CONDITIONS

    Offers are available at Livify store only and online for a limited time, while stocks last. Offers are valid for a limited time only on selected items. Offers are valid on full-priced styles only, unless promoted under the sale category. Offers and conditions are subject to change as per our discretion. Limited styles and sizes available. Not valid in conjunction with any other offer, promotion or coupon. Not transferable. Offer not redeemable for cash or credit. Non-refundable on returns. Not valid on previous purchases.